FAQ
How Do I Place A Custom Order?
Go to the Custom item in the "Shop" section of the site, click on item and follow directions in the "Additional Info" or the "Description " section. Confirm your desired options in the "Add Note" section on the "My Cart" page during checkout. You can ALWAYS contact us at: pam@leathersilverandstone.com or call 860-205-4689 with any questions or concerns. We are always happy to help!
Disclaimer:
Leather colors may vary slightly due to lighting, camera, and viewing device. Stone color may also vary slightly due to lighting, camera, and viewing device. We have not verified authenticity of precious stones. We make and sell the jewelry pieces as they are represented from our sources of stones. We believe that every stone is represented honestly. If a stone is not a natural stone, we will state so in the item name and description i.e. CZ, Lab Created, glass etc.
Shipping
Currently, we are only shipping Domestically, we are NOT shipping Internationally. If you are purchasing an in-stock item, we will ship it out within 1-3 days, however if you are ordering a custom item, we will have to make it, so I would expect to ship it out within a week to 10 days from the order date. The only exception to this is in the month of September, when we will only be shipping out twice during the month on the 15th and the 30th. Shipping and handling charge is a Flat Rate of $6.95 for each order regardless of number of pieces in order.
Each piece is made individually and is a true one-of-a-kind piece even if it is not custom, so please be patient while we create your piece.
Secure Ordering & Payment Options
This site is secured by Wix. Currently we are accepting Master Card, VISA, Discover, Apple Pay and Google Pay.
Returns & Refunds
Returns will be accepted for 30 days from the date we shipped the item out Return shipping cost will be the responsibility of the purchaser. Refunds will be made to the method of payment used to make the purchase. Returns are NOT accepted on custom orders and refunds will not be given, unless there is an error on our part. We will verify and double verify each custom order by email before producing it. Payment for custom orders is expected at time of order.
Privacy Policy
We will NOT share your information with anyone unless we need to in the course of normal business i.e. with the shipping company. We will store certain information you have shared with us i.e. Name, Address, Contact info, for our use only. We are very respectful of keeping your information safe and will NEVER sell your information.
Our Goal
Our goal is to make pieces that will make you happy. We will provide the best customer service possible, with honesty and integrity. We will always welcome your inquiries and respond as quickly as possible.